(03) 5981 5100

Contact Us - Complaints and Compliments

Administration  5 Beach St, Dromana VIC 3936

03 5981 5100

Client Services90 Arthurs Seat Rd, Red Hill VIC 3937

03 5989 4101

Postal Address PO Box 62, Dromana VIC 3936

Email:  info@focuslife.com.au

Complaints & Compliments

focus welcomes all types of feedback about your experience with us.

Feedback may include:

Compliments: These are things that you think we’re doing well or may be recognition of a person you have interacted with. By telling us what you like, we can aim to continue to do these things and provide feedback to staff. 

Suggestions: Your ideas on how we can improve things or do things better can help us to improve our services and ensure they meet your needs and wants. 

Complaints: We want to know when you’re not happy about an experience you’ve had with us. A complaint can be about a person, a service or something you have experienced. We will respond to any complaints received in a timely manner.

How can I provide feedback to focus:

In person - speak to your relevant manager, or support worker

By Phone - contact Head Office on (03) 5981 5100

Email – feedback@focuslife.com.au

Our Complaints, Policy & Procedure can be found here:  Complaints Policy & Procedure