Administration 5 Beach St, Dromana VIC 3936
03 5981 5100
Client Services - 90 Arthurs Seat Rd, Red Hill VIC 3937
03 5989 4101
Postal Address - PO Box 62, Dromana VIC 3936
focus welcomes all types of feedback about your experience with us.
Feedback may include:
Compliments: These are things that you think we’re doing well or may be recognition of a person you have interacted with. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.
Suggestions: Your ideas on how we can improve things or do things better can help us to improve our services and ensure they meet your needs and wants.
Complaints: We want to know when you’re not happy about an experience you’ve had with us. A complaint can be about a person, a service or something you have experienced. We will respond to any complaints received in a timely manner.
In person - speak to your relevant manager, or support worker
By Phone - contact Head Office on (03) 5981 5100
Email – firstname.lastname@example.org
Our Complaints, Policy & Procedure can be found here: Complaints Policy & Procedure