COVID Information

focus continues to respond to the developments around the coronavirus (COVID-19) pandemic, closely monitoring information provided to us by both the Federal and State Government.

Your support and understanding has been deeply appreciated – and so crucial in helping us meet the challenges of these trying circumstances.  

Staying the course and following the recommendations has ensured the safety and wellbeing of all of us – with no reported cases thus far.

Such success is a testament to everybody’s commitment to doing their part and we thank you for this.

We will send regular updates related to the coronavirus (COVID-19), through our email communications and mail distribution.

Our top priority as we face the Coronavirus (COVID-19) pandemic is the safety of all our clients, staff, and families. 

This situation evolves and changes everyday, and we will continue to keep you informed as further information becomes available. We are following all updates and advice from the Australian Government and the Victorian Department of Health and Human Services.

focus has had a COVID-19 Response Plan in place and we have put that plan into action.

 Our Pandemic Response Team meets regularly to keep abreast of updates and to implement measures to keep everyone safe, while still delivering essential services and we are following all guidelines from the Chief Medical Officer and Department of Health.

All focus services and worksites – including our head office – have plans in place to respond if anyone is exposed or diagnosed with COVID-19.

Our  response team will implement the steps outlined in our COVID Response Plan and  support our staff and clients if someone has a confirmed diagnosis.


Measures currently in place include:


Practising Good hygiene and following Infection Control Procedures

All focus services and staff have received information to support them with good hygiene practice:

  • Coughing and sneezing into our elbows or a tissue
  • Washing our hands often with soap and water, including before and after eating and after going to the toilet
  • Using alcohol-based hand sanitisers
  • Cleaning and disinfecting surfaces regularly


Face Masks

Our staff are required to leave their home with a mask/face covering on as per the state directions. Upon arrival at a work site, they must sign a declaration to say they are not unwell and have their temperature checked. Prior to entering the site, they are to apply a mask that focus provides. They are to wear the mask whilst on shift at all times.


Practicing Social Distancing

focus has implemented social distancing:

  • Self isolating and staying home if we are unwell or displaying flu-like symptoms like fever, cough, shortness of breath, sore throat
  • Avoiding non-essential visits to service locations wherever possible
  • Avoiding face-to-face meetings whenever possible
  • Keeping a distance of 1.5 metres between people whenever possible
  • Working from home for office based services wherever possible

Frequently Asked Questions for service users and staff

 Where can I find out more info about coronavirus? 

Visit for updates and alerts, or go to or call the National Coronavirus Health Information Line on 1800 020 080 (24 hours a day, 7 days a week) if you are concerned about your health or that of your family.

What is focus doing to reduce COVID-19 exposure?

We are following all government health warnings and advice and implementing necessary steps to reduce the likelihood of the virus reaching us.

 All families have been requested not to visit sites and we have recommended that the people we support do not go to families’ homes. We are working with families where visits are unavoidable or where appointments are still to occur to ensure people continue to live as normally as possible, however for the most part, the people we support are being supported in their home. 

Specialists or Contractors are being informed that unless it is absolutely necessary they attend a site; they should not visit.

We have stopped providing centre based activities and instead are providing in home support to the people who live within focus homes. The people who usually access our Centre Based and community support services who do not live within a focus home have been informed that we are unable to support them at this time. This decision will be regularly reviewed. Many families have chosen to keep their son/daughter at home to keep them safe and away from others.

We’re also working hard to make sure that any staff member who is not able to work at their usual place of work is relocated to another service that needs extra staff.  We are working very hard to ensure we have sufficient staff in every service during this time.

How will I know if focus is affected by COVID-19? 

You will be contacted by telephone and/or email. We will endeavour to keep this page up to date, however government updates are changing daily, therefore we recommend you rely on the government and/health websites for up to date information relating to COVID-19.

I have flu-like symptoms, what should I do? 

Do not attend focus and advise focus as you usually would by telephone.

Will I be charged if focus suspends my support due to the Coronavirus? 

No, focus will not charge for supports that cannot be not provided.

Need more information?

If you have any further questions please contact focus on 03 5981 5100

Location’s Status and Information

Refer to the following key in relation to the status’ of the below services



Normal Operation



Restricted Operation



Not in Operation


Supported Accommodation   


Red Hill


Olsen House


Oppy House


Bondi Ave


Century Dve


Bungower Rd


Balcombe Dve


Rymer Ave


Seaview Ave


Hartigan Crt








The Rise